How much deposit do I have to pay?
We require you to pay a 50% deposit when booking any appointment.
What’s your cancellation policy?
We ask for 48hrs notice if you wish to cancel or reschedule your appointment, failing to do so will result is losing your deposit.
What is your lateness policy?
If for any reason you are later than 15 minutes to your appointment where we can no longer perform one/or whole service of your appointment you will be asked to reschedule, any deposit amount paid will not be refunded for that day and another deposit will be requested for the rescheduled appointment.
Why do you have a lateness policy?
The best way to describe it is to think of a domino effect. In the hair industry time is money, so when it comes to booking appointments there is no time wasted. If your Stylist is fully booked all day, and you are 15 minutes late to an appointment it effects the rest of the day and means the Stylist will be at least 15mins late for each and every client they have booked in after you. Even though we try to be very accommodating unfortunately we cannot always be. I’m sure you wouldn’t like it if it was your appointment that were effected?
I’m unhappy with the service, what should I do?
Please let us know, there is nothing worst than you not loving your hair. However we do require you to let us know within 7 days of your original appointment. If what you are unhappy with was discussed and agreed with your Stylist in the initial consultation but you have changed your mind and simply do not like the outcome then we will charge full price on the day.
Why do I need an Allergy test?
Have you ever tried googling reactions to hair dye? If not please do. If you were to have an allergic reaction to colour it can be very serious. Our colour providers Wella are very strict on stating in their rules and regulations that we must carry out allergy tests to all clients 48hrs before their appointment. So we do, and there is absolutely noway around it. Sorry.
Why do you charge more for long hair?
Well its pretty simple really, longer, thicker hair requires more product and more time. So there is an extra charge.
What if I need to self isolate because I have been in contact with someone who has COVID and its within 48hrs of my appointment?
Ultimately we have to honour your deposit and allow you to use it to rebook another appointment. We just hope that our clients respect our time enough to not use this reason when its not actually the case. We may ask for proof of a positive COVID test where we feel it’s necessary.